Accounts and Orders

Do I need to register to make an order?

No – it is not necessary to register to order product.

However, registering is fast and easy; it allows you to manage your account and receive discount coupons and, best of all, qualifies you for free shipping on eligible orders (see our shipping policies below).

How do I search for products?

Our step-by-step search process makes finding your product simple:

  1. On the home page, clicking on the image of the general type of seal you need will take you to a page showing sub-categories of that type of seal.
  2. Next, you can either (a) click on the image of the shape of seal that you’re searching for, which will take you to a page containing specific information about that shape of seal and offer a searchable, filterable table dedicated to that specific type of seal, or (b) select the lightning-quick, general table to search for the specific material and dimension that you require.

If you have any questions, our customer service department is ready and able to assist you via email or live chat, 24 hours per day, 7 days per week, 365 days per year. We want everything to be fast and easy for you.

How do I order my products?

Once you find the product(s) you need and are ready to order, simply insert the quantity of each product that you wish to purchase and click on the image of a shopping cart at the far right end of the row, which will add your selection(s) to your cart.

Can I order by phone, fax or email?

We strongly prefer that all orders be placed through our website; however, if you are ordering more than 20 different items (not 20 pieces), we are happy to accept orders by email or facsimile transmission and invite you to attach your *.xls or *.pdf list or spreadsheet. Unfortunately, we cannot accept orders over the phone, but our friendly customer service representatives are available by email or live chat to assist you with questions you may have about the ordering process.

Can I cancel or make changes to my order once it is placed?

We understand that circumstances sometimes change and that, occasionally, mistakes may happen; and we are happy to cancel or make changes to your order if you notify us before your product leaves or warehouse. We pride ourselves on attempting to get your order to the shipper within three hours of placement of your order on the website. Accordingly, if you require a change to or a cancellation of your order, please send us an email immediately or contact our customer service department via live chat. If your order has shipped before we hear from you, you may return it for a refund (see our return / refund policies below).

How will I know if I placed my order successfully?

You will receive a confirmation email shortly after your order has been placed. In the unlikely event that there is an issue with your order, you will be notified promptly. If, for some reason, you have not heard from us within 24 hours after placing your order, please contact our customer service department via email or live chat.

If a product is not currently in stock, can I still order it now?

Yes. If the message “Back in 2 – 4 weeks” appears in the “Availability” column of the table for the product you need, that particular product usually is on back order and will arrive with our next product shipment from our supplier. You may place the order now and the product will be shipped to you when it arrives. However, if you need to receive the product sooner, we are ALWAYS able to place an immediate order for any product that you need and make special arrangements to have the product shipped to you on an expedited basis (which, depending on the day and time that you contact us, can take between 3 and 5 business days).  Please contact us by email or live chat in the event you require such special service.

Billing and Payments

What are the available payment methods on Bramstrong?

We accept Visa, MasterCard, American Express, and Discover.

Does Bramstrong keep my credit card details once the transaction is completed?

When you make a purchase, we ask you to provide payment information, which may include payment card information (such as credit card number, type, and expiration date), name on the card, billing address, and shipping address. Our payment processor, which is required by credit card issuers to meet specific security requirements, will collect, store, and process your credit card and other payment information on our behalf using industry-standard security measures. We do not store any payment card information, unless you decide to “save” a credit card to our site in order to make future purchases easier and quicker to complete. You may delete saved card information at any time; and your information is deleted if you close your account with us. See our privacy policy for more details on information we collect.

When will my credit card be charged?

Your credit card will be charged automatically on the date the order is shipped. You may see a pending charge on your credit card as soon as we begin to prepare your order, which could be as early as 24 hours ahead of your scheduled ship date. There’s no need to call or update anything online.

Is my order subject to sales tax?

Items sold on and shipped to locations in the US, including territories, may be subject to tax. If your order is shipped to a location within the State of New York, sales tax will be collected by us and remitted to the New York taxing authorities. For orders shipped to locations outside New York State, the taxability of your purchase, and the amount of tax charged on your order, depends on the laws of the state to which your order is shipped. Of course, if you believe your order is exempt from state or local sales and use taxes, you should present your valid Exempt Use Certificate. In any case where Bramstrong believes an order is subject to sales or use tax, our ordering system will provide an “Estimated Tax” that is displayed at checkout when confirming an order. If your order confirmation does not display an “Estimated Tax” amount, Bramstrong will not be charging/collecting sales or use tax on the order.

For orders that are subject to tax, the tax rate applied will be the combined state and local rates of the address where your order is delivered.

Who is responsible for custom duties and taxes?

International customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package. The fees are based on the destination and the regulations of the country being shipped to.  Different countries have different import procedures which are determined by custom’s law in the destination country, not Kin Custom or the carrier. Typically, the type of goods shipped and the value of the good are factors determining custom duties and taxes.

Shipping and Delivery

How much is shipping?

All orders over $99 ship for free via our standard delivery service, with delivery in 4 to 7 business days.

What shipping method do you use?

We ship by FedEx that provides the fastest and most reliable service.

How long does it take to get my order?

Orders placed by 11AM (EST) will usually ship the same day, and most customers receive their orders in 2–4 business days. Orders containing more than 20 items may take slightly longer to prepare for shipping.

How do I track my order?

You can check the order status in the “Orders” section of your account. You can also contact us by email or live chat, and we’ll be happy to provide tracking information.

Returns and Refunds

What is your return policy?

Our policy is simple: If you’re not 100% unconditionally satisfied with your supplies, you can return them. Before you return any item, please contact our customer service to obtain an authorization number and instructions. Returned shipments without an authorization number will be rejected. Parts must be returned within 90 days of receipt of products.

How do I return my order?

Contact our friendly customer service team by email or live chat, and we’ll provide you with instructions for returning your items. Easy as that!

Who is responsible for the shipping cost of a return?

The answer will depend upon the circumstances and particularly the reason for the return. Generally, if Bramstrong made an error and shipped you a product other than that which you ordered, we will cover the cost of return shipping. Contact our friendly customer service team by email or live chat, explaining the details of your situation. We will review and provide you with instructions.

Can I track the status of my refund?

We’ll send you emails to update you on the progress of your refund, or you can check its progress in the “Orders” section of your account. You can also contact us by email or live chat, and we’ll be happy to provide more detailed information

Wholesale and Discounts

Is there a discount for high volume orders?

If you are placing an order totaling more than $200.00, please contact our friendly and helpful customer service staff to discuss the availability of a high-volume discount.